Last Updated: 20th February 2025
Welcome to Shop at Eknotec Services (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and services, including the purchase of electronics and software (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By using our website or mobile app, you agree to comply with these Terms. If you do not agree, please do not use our Services.
2. Eligibility
You must be at least 18 years old or have the legal capacity to enter into agreements to use our Services.
3. Purchases and Payments
- We accept payments via checks, cash, and credit/debit cards.
- Orders are not confirmed until payment is received and processed successfully.
- In the case of check payments, your order will be processed once the check clears.
- All prices are listed in Eastern Caribbean Dollars (EC or XCD) and are subject to change without notice.
4. Order Processing and Delivery
Electronics:
- Delivery: Next-day delivery is available for eligible locations. Delivery fees may apply.
- Pickup: Customers may choose an in-store pickup option if available.
Software:
- Delivery Time: Software will be available for download within a few hours or by the next business day after payment is confirmed.
- Download Access: You will receive an email or notification with instructions for downloading your purchased software.
5. Returns and Refunds
- Electronics: Returns are accepted within [X] days of purchase, provided the item is in its original condition and packaging. A restocking fee may apply.
- Software: Due to the digital nature of software, all sales are final unless the download link is defective or the software is unusable.
- Refunds, if applicable, will be processed using the original payment method.
6. Warranty and Liability
- Manufacturer warranties apply to electronics where applicable.
- We are not responsible for software compatibility issues or any damage caused by improper installation.
- We are not liable for indirect or incidental damages arising from the use of our products.
7. Account Registration
- You may be required to create an account to access certain features.
- You are responsible for maintaining the confidentiality of your login credentials.
8. User Conduct
You agree not to:
- Use our Services for any unlawful purpose.
- Attempt to gain unauthorized access to our systems.
- Resell or distribute purchased software without permission.
9. Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which outlines how we collect and use your data.
10. Modifications to Terms
We may update these Terms from time to time. Continued use of our Services constitutes acceptance of any changes.
11. Governing Law
These Terms shall be governed by the laws of St. Vincent and the Grenadines.
12. Contact Us
For questions regarding these Terms, please contact us at sales@eknotec.co
By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.